Refund policy

At Freak Go Home, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return policy below.

Eligibility for Returns:

  1. Timeframe: You have 14 days from the date of receipt to return an item.

  2. Condition: Items must be unused, unwashed, and in their original condition with all tags attached.

  3. Non-Returnable Items: Certain items, such as final sale products, custom-made pieces, and lingerie, are not eligible for return.

How to Initiate a Return:

  1. Contact Us: Email our customer support team at freak.gohome@gmail.com with your order number and the reason for your return.

  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed.

  3. Shipping: Customers are responsible for return shipping costs. We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Processing Your Return:

  1. Inspection: Upon receiving your return, we will inspect the item to ensure it meets the return criteria.

  2. Refund: If the return is approved, we will issue a refund to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

Exchanges:

  1. Procedure: If you would like to exchange an item for a different size or color, please return the original item following the return procedure and place a new order for the desired item.

Damaged or Defective Items:

  1. Contact Us: If you receive a damaged or defective item, please contact us immediately at freakgohome with your order number and a photo of the damage or defect.

  2. Resolution: We will arrange a replacement or refund for damaged or defective items at no additional cost to you.

International Returns:

  1. Customs Fees: International customers are responsible for any customs fees, duties, or taxes incurred during the return process.

A Note on Growth:

We are a small, growing company, and as we expand, we hope to revise this policy to offer greater flexibility.

Thank you for shopping with Freak Go Home. We appreciate your support and are committed to providing you with a positive shopping experience. If you have any questions or need further assistance, please don’t hesitate to contact us.